Customer Service Officer

Ottoway SA, Australia


Customer Centric Role | Contemporary Workplace

Permanent Appointment


About East Waste…

Our client, Eastern Waste Management Authority (East Waste) is a Local Government Regional Subsidiary providing safe, reliable, low-cost high-quality waste, recycling, organics, hard-waste and litter collection services to seven Constituent Councils namely Adelaide Hills Council, City of Burnside, Campbelltown City Council, City of Mitcham, City of Norwood, Payneham & St Peters, City of Prospect and the Town of Walkerville.


About the Role…

Reporting to the Manager, Corporate Services, the Customer Service Officer will join a small, cohesive team and provide professional and effective assistance to key stakeholder groups of East Waste including Member Councils and residents. We seek a committed and communicative team player with a strong interest in the provision of exceptional service and an innate ability to respond to enquiries, complaints and requests with a high-level of professionalism, courtesy and resourcefulness. Additional responsibilities include:

  • Taking bookings via email and/or East Waste’s website
  • Undertaking clerical and administrative tasks including basic financial functions
  • Liaising with key internal stakeholders including collection drivers


Skills and Experience…

It is expected you will have demonstrable experience in liaising with diverse stakeholder groups with a proven ability to proactively problem-solve, successfully negotiate and ensure a seamless customer experience. You will also be adept at providing strong administrative support where needed across all business functions and present with well-developed organisational capabilities and a result-oriented approach. Attention to detail and accuracy, along with a personable, calm and relatable demeanour will be significant contributors to your success in what will hopefully be a long-term career move. Experience in a fast-paced, high-volume customer service role will be highly sought after. 



This is an exceptional opportunity to join an excellent team-oriented culture characterised by positivity, proactivity and professionalism. East Waste is a flexible, supportive and contemporary workplace that offers great working conditions, supports a solid work/life balance and that ultimately allows staff to be productive and effective in their employment.


How to Apply…

Click APPLY to submit your cover letter and resume.

Telephone enquiries to Melissa Noonan or Nicole Williams are welcome on (+618) 8212 0999.




We have a new website coming in April 2019.   Our current website will soon be retired.  If we are offline, please come back after 24 hours.  We look forward to seeing you then! - East Waste - Customer Service Officer - Mar 2019.pdf

Category: Call Centre/Cust. Service - Customer Service

Reference ID: TM000101

Date Posted: 21/03/2019

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